Magedits

well i cannot seem to get it to work no matter what half the people click the play button and it never opens ive tried server set changes new patcher etc nothing works do vps sometime shave region restrictions? or is it a port issue ?

I launched a server and when 50% of them hit autopatcher it downloads patches and they hit play and it works. The other 50% can download patches but when they hit play game never opens does anyone have a fix for this?